The 18 minute “Connecting” documentary is an exploration of the future of Interaction Design and User Experience from some of the industry’s thought leaders. As the role of software is catapulting forward, Interaction Design is seen to be not only increasing in importance dramatically, but also expected to play a leading role in shaping the coming “Internet of things.” Ultimately, when the digital and physical worlds become one, humans along with technology are potentially on the path to becoming a “super organism” capable of influencing and enabling a broad spectrum of new behaviors in the world.
I bank with First National Bank, the most “innovative” bank in South Africa but their latest move could not be termed anywhere in the innovative bracket. FNB released on 14 July, its revamped online banking website offering a responsive design to give a more enhanced experience for users on mobile devices. However, the new site has been met with several problems including unavailability of services and navigation issues, sparking widespread criticism. It seems they missed a couple of tricks. In this post, I shed some light to how FNB could have rolled out their new offering, in a much better way by taking User experience into proper consideration.